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At Kash Organic, we are committed to delivering your organic wellness products safely and efficiently. This Shipping Policy outlines how we process, ship, and deliver orders placed through our website.

By placing an order with us, you agree to the terms outlined below.

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1. Order Processing Time

All orders are processed within 1–3 business days (excluding Sundays and public holidays) after receiving your order confirmation email.

You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Please note:

• Orders placed on weekends or holidays will be processed on the next working day.

• During high-demand periods (festive sales, promotions), processing times may be slightly extended.

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2. Shipping Coverage

We currently ship to:

• All major cities and towns across India

• Selected international destinations (if applicable)

If your location is not serviceable, our team will contact you to arrange an alternative solution or process a refund.

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3. Delivery Timelines

Domestic Shipping (India)

• Metro Cities: 2–4 business days

• Tier 2 & Tier 3 Cities: 3–6 business days

• Remote Areas: 5–8 business days

International Shipping (If Applicable)

• Estimated delivery: 7–15 business days depending on destination and customs clearance.

Please note that delivery timelines are estimates and may vary due to external factors such as:

• Weather conditions

• Courier delays

• Government restrictions

• Customs clearance processes

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4. Shipping Charges

Shipping charges are calculated based on:

• Delivery location

• Order weight

• Promotional offers (if applicable)

We may offer:

• Free shipping on orders above a specified value

• Flat-rate shipping fees

• Special promotional shipping discounts

Final shipping costs will be displayed at checkout before payment confirmation.

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5. Order Tracking

Once your order is shipped, you will receive:

• A tracking number

• Courier partner details

• Estimated delivery date

You can track your shipment using the tracking link provided in your confirmation email.

If you do not receive tracking details within the expected timeframe, please contact us at [Insert Email Address].

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6. Cash on Delivery (COD) Orders

For orders placed using Cash on Delivery:

• Please ensure someone is available at the delivery address to receive the package.

• Keep the exact payable amount ready for a smooth handover.

• In some cases, COD orders may be verified via call or message before dispatch.

We reserve the right to cancel COD orders that cannot be verified.

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7. Failed Delivery Attempts

Our courier partners may attempt delivery up to 2–3 times.

If delivery fails due to:

• Incorrect address

• Customer unavailability

• Refusal to accept order

The package may be returned to us.

In such cases:

• Re-shipping charges may apply.

• Refunds (if applicable) will exclude shipping costs.

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8. Address Accuracy

Customers are responsible for providing accurate and complete shipping details, including:

• Full name

• Correct address

• Landmark (if required)

• Valid phone number

Kash Organic is not responsible for delays or failed deliveries due to incorrect information provided by the customer.

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9. Damaged or Lost Shipments

We take utmost care in packaging our products to ensure safe delivery.

If your order arrives damaged:

1. Take clear photos of the outer packaging and product.

2. Contact us within 48 hours of delivery.

3. Provide your order number and supporting images.

If the shipment is confirmed lost in transit, we will arrange a replacement or refund after verification.

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10. Delays Beyond Our Control

While we strive to ensure timely delivery, delays may occur due to:

• Natural disasters

• Government regulations

• Courier network issues

• Public holidays

• Customs inspections

In such cases, we appreciate your patience and understanding.

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11. International Shipping Policy (If Applicable)

For international orders:

• Customers are responsible for any customs duties, taxes, or import charges imposed by their country.

• Delivery timelines may vary depending on customs processing.

• We are not responsible for delays caused by customs authorities.

International returns may be subject to additional shipping and customs costs.

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12. Packaging Standards

At Kash Organic, we follow strict packaging standards to ensure:

• Hygiene and safety

• Protection from moisture and contamination

• Tamper-proof sealing

If you receive a package that appears tampered with, please refuse delivery and notify us immediately.

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13. Shipping Policy Updates

We may update this Shipping Policy from time to time to reflect operational changes or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

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14. Contact Information

For shipping-related inquiries, please contact:

Kash Organic